The orthodontic industry is becoming ever more competitive. Patients are more distracted and less patient than ever, which is why Fishbein Orthodontics places a special emphasis on an extraordinary patient experience and exceptional clinical care. The practice has been recognized as one of the fastest growing practices in the world and has scaled their team from seven to over 100 team members in eight locations spanning northwest Florida. Dr. Ben Fishbein and Amanda Floyd along with the entire team host incredible in-office courses (Fishbein Fundamentals), to teach their systems which deliver outstanding patient care and scalable practice growth.
However, there was one glaring opportunity: getting in touch with new patients immediately and consistently was challenging with their existing system.
Dr. Ben Fishbein and his Director of Patient Care, Alyx Perry, knew that they needed a system that facilitated immediate connections with new patients, and kept them organized to continue engaging unscheduled production opportunities.
Not only that, but they needed something customizable and easy-to-use to ensure that the perfect text message, email, and phone call was actioned and automated at the perfect time with as little disruption and training as possible.
At the Fishbein Fundamentals course in Pensacola, FL, at which LeadSigma presented, Alyx quickly identified the usefulness of seamless multi-channel automations and a new patient pipeline acceleration platform that met Fishbein Orthodontics’ needs.
What led Fishbein Orthodontics to LeadSigma?
When Alyx was introduced to LeadSigma, she wanted to make sure it could meet a few core needs. The top priority was the clear organization and consistency of their new patient engagement: Would LeadSigma be able to manage their new patient contacts seamlessly for her team to follow-up immediately and consistently?
Yes, yes it would. LeadSigma is designed for orthodontic teams to connect them with new patients without any extra work and very minimal training. Just pick up the phone when it rings and connect with new patients automatically.