# Free Secret Shopper Audit — Grade Your New-Patient Response

> Canonical: https://www.leadsigma.com/secret-shopper
> Plain-text twin of the Secret Shopper page.

LeadSigma's Secret Shopper is a free responsiveness audit. We pose as a prospective patient, submit a real inquiry through your existing channels, and document every response — text, email, voicemail, and call — across the moments that decide whether someone books with your practice.

## What you get back

A written report grading your front desk on how a real new-patient inquiry was actually handled — what was great, what was slow, where the patient went unanswered.

## How it works

1. **You give us a phone number and form to test.** We don't disrupt operations or alert anyone on the team.
2. **We submit a realistic new-patient inquiry** through your website, your phone line, or both.
3. **We document every response** across SMS, email, voicemail, and call — with timestamps.
4. **We grade four dimensions** and return a written report you can share internally:

## The four dimensions of a healthy new-patient response

- **Response time** — how long until a real human (or any reply) reached the prospective patient, measured from the moment the inquiry hit your form, phone, or chat.
- **Follow-up cadence** — was there a second touch? A third? Or did one missed reply end the conversation?
- **Channel coverage** — did the team try multiple channels (SMS / email / phone) or rely on a single channel the patient ignored?
- **Message quality** — was the messaging warm, clear, on-brand, and oriented toward booking?

## Why this matters

A Harvard Business Review audit of 2,241 U.S. companies found the average lead response time was **42 hours**. Most practices think they're faster than that. The Secret Shopper report shows you what's *actually* happening at your front desk in the moments that decide whether a patient books.

## CTAs

- **Request my free report** by email: support@leadsigma.com (subject line: "Secret Shopper")
- **Talk to LeadSigma / book a demo** if you'd rather discuss live: <https://calendly.com/leadsigma/leadsigma-demo>

## Related

- Lead Manager: <https://www.leadsigma.com/products/lead-manager>
- Copilot AI: <https://www.leadsigma.com/products/copilot-ai>